Episode 93

#93: Why every business (no matter the size) needs Standards

Join Jeanette and discover the power of standard operating procedures (SOPs) and how they can help you achieve consistency, scalability and high quality processes. Today you will learn the importance of setting standards, and document them, to streamline your operations and support your team to operate at the same level as you. Tune in!

God has given you a business, embrace your role as its leader and steward, knowing that you are designed to make it succeed. There are so many things that could impact your business, and you cannot control some of them, so owning those that you CAN control should always be a priority. Let's take inspiration from renowned franchises such as McDonald's to establish consistent standards that guarantee an exceptional customer experience, set clear expectations for yourself and your team and optimize your operations with efficient task management. With purpose and commitment, having all your ducks in a row, will protect your business from any unforeseen situations. 

Listen to this episode, start implementing SOPs today and experience the transformative impact they can have on your operations, team productivity, and future growth. 

"To have a standard, you first have to have an operating procedure around that standard."

"Set the standard in your business, or someone else will set it for you."

"I am a badass business owner. I know exactly what I'm doing."

"I don't worry about my business because at the end of the day, this is God's business. I'm just supposed to do what I can do and the best that I can do."

In this episode:

  • The importance of "franchising" your business with standards that ensure a consistent experience for your customers.
  • SOPs for quality and expansion: 
  • The importance of being the standard-setter and taking charge
  • How clear standards and expectations help your team and ensure consistent performance.
  • Embrace your God-given role: the steward of your business, called to reign over it.

In this Episode:

Download your 40 powerful prayers here: https://www.jeanettepeterson.com/prayers

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I as the leader of this business, am setting that standard and you are too in your business. So whatever standard you're setting, you cannot let somebody else set the standard for you or dictated to you. Do you want God's plan for your life? Do you want to discover your calling? Do you want to build a business as aligned with God's will?

Hey, girl. Hey, I'm do that business and faith coach. After a decade in the military, the Air Force said, See you later. And I had to find my true calling. Want to know how God directed my life? From a cybersecurity engineer to a faith and business mentor? In this podcast, I'll teach you how to start a business, how to know your business is God's calling monetization techniques, how to trust the Holy Spirit, and how does set boundaries to listen to his Word alone, ready to become unapologetically unstoppable?

Hey, girl. Hey. I have been spending all week working on my s0p, you know, and as a year and as happy as a standard operating procedure, it's basically a checklist. It is the key to your business 100%. I read this book a while ago, and basically I can read the names, but I can't remember the author, which I'm not really good about, but basically was saying that you need to franchise everything like it was saying how McDonald's was successful.

I was saying how all these businesses are very successful because you get the same level everywhere you go. I know when I walk into a McDonald's what the level of food I'm going to get, and it's the same around the country, you know what I'm saying? Like, I know that my order might get messed up. I know that, like, I'm going to have fries and there's a standard for the fries.

I know all of these things, right? I want to know what I'm getting into when I go to this brand. And this brand is very recognizable. And for you to be very recognizable, no matter how big your business is, you also have to have standards. So to have a standard, you first have to have an operating procedure around that standard.

Right. So as you all know or maybe you don't know, I don't know if you don't know, I am in business right now at a very small level from a business that was at a very much higher level than I'm operating at right now. And I forgot about standard operating procedures. I was in the military and in the military.

Everything has a checklist or a procedure or a how to guide or a notebook or a something. And there's also a checklist to check the checklist to make sure that you're doing it right according to how it was written. Okay. So in your business, you also need to have that if you're going to expand your business, expand your reach.

You have to know exactly how you're doing it over and over and over. So people who come into your business can take over for you for doing certain things. I spent so much time writing soaps this weekend. I revamped my click up space, which is a it's like a tool to help me keep organized with all the tasks of task management, project management.

So I went in, click up and revamped the whole thing, and then I did all of my soapies for different things. And I've even got a list in there, a list on wood as a piece. I still need to create, because when we're creating these, these standard operating procedures, it helps our business run smoother. It helps our business know exactly what we're going to do because we already have it right now.

We don't have to remember how to create that thing and Deb Sardo or that thing in wherever, because I already have it already written down in a place where I can go back to it or a video that I can go back to, because that's the way my brain thinks, right? So some of the things that are on my SRP manual that I'm going to be recreating are how to sit in contract and upside down, how to create podcast folders, how to onboard a new team member.

And when I set these standards and I set these processes, this is what I'm going to do with everybody that comes into my my business. And if not, then everything's messed up, right? I've got a list of who's got what permissions, who's got this, who's got that, Who needs this, what positions need this, what businesses need that. And it just keeps everything organized.

So when I grow, not if when I grow, I know exactly who's going to be in those spots, even though I've got all these different positions in my business and I'm doing 90% of them, I will be able to offload a position to somebody at some point in the future. I'm not going to have a business in this in one person.

I'm going to have a podcast manager, a podcast editor, a podcast creator of something of images or graphics or something. Maybe we'll have a graphic designer overall, maybe I'll have a sales copywriter and like a nurturer copywriter, maybe the person who's writing my sales pages is not the same people writing my emails. I don't know. I can dream big, but I do know this.

I need to know exactly what I'm doing in my business and all the parts and how I'm doing that and the standard of which I want other people to do my business. I, as the leader of this business, I'm setting that standard and you are too, in your business. So whatever standard you're setting, you cannot let somebody else set the standard for you or dictate it to you.

I, I have to admit that I forgot that because I was being confused about who I was. I forgot who I was in the sense of I am a bad ass business owner. I know exactly what I'm doing in business all the time. I know how to create businesses from from nothing. I've done it several times and I just got stuck with.

I don't know what I'm doing. Yes, I do. I know exactly what I'm doing. I've done this. This is not a new thing for me. I've built businesses, so I don't know what I was thinking. I think sometimes the devil likes to get into our head and convince us and deceive us of where we are supposed to be and who we are, who God designed us to be specifically right.

So I was watching Transformation Church earlier today. Transformation Church is a he's the pastor called Michael Todd. He is the pastor of Transformation Church. You can find it on YouTube. It's great. I listen to a lot of different sermons on the Internet and he's one of them. He's one of the guys that I go to when I'm I need some inspiration or I need I need got to show up because God shows up through him in a different way than he shows up through my pastor here in Warrensburg.

Anyways, I was listening to him preach and he was talking about how God designed us to have dominion and how the devil convinced Adam and Eve and deceived them that they do not rule over the things that God gave them in Genesis. God created the heavens and the earth, and He gave He said, Let us create man in our own image and give him dominion over everything, the rules on the earth.

That is our purpose. Our purpose is to be dominion, to have rulership over the things of the earth. And obviously we need to be good rulers and good stewards of things. Right? But Satan convinced them that they were missing out on something. He convinced them. He said, You know what? God is lying to you guys. You guys need to just go ahead and eat this fruit because he doesn't want you to be like him.

We are like him. He created us in his image, but he set the standard. He has the rules. He said everything but this. So that's what I'm going to do in my business. In my business, I'm going to set the standard. I'm going to say everything like this, do this like this. Otherwise they're going to be repercussions, which means you might not have a job to do or say.

I'm not. I mean, obviously it's not the first step. Do you have to talk? There's there's there's even and that's a P for that. There's even an he created for how I'm going to talk to the people on my team and what that looks like in the military. It was the escalation of of what is it called escalation of discipline matrix.

So that way you could say, okay, they did this, then this happens, you do this, then this happens. I did the same thing in my business because people make mistakes. Obviously we are human beings, so I'm going to sit in my purpose and rule over my business. God gifted this to me, so I'm going to be a good servant of my business.

I'm going to reign over my business, meaning I am the queen of my business. Everything falls under me because God gives me because God gave it to me, to Stuart while I'm here. And if I'm going to steward my business well, I'm going to put everything I have into it. I'm going to make sure that it is the creme de la creme that I can give it the best that I can do.

And so when you're in your business, you also need to make sure you're doing the best you can do every single day. My daughter homeschools and I mean, I'm homeschooling my daughter. She's in Dubai herself and we have like sight words and we've got handwriting. I've got math. And sometimes I'll be doing my work and she'll be doing her work.

And then so I'll just be kind of like piddling around. She won't be doing it to the full of her ability. And I know that she's doing it because I see her just hanging out, just messing around, screwing around chairs in my office, making noise, like not really trying to work. And then I ask her baby girl, I want to see your best work.

And she always shows up when I ask her to do her best work. And it's not that she can't do her best work every single time. It's it sometimes is easier to slack off. It's easier to not rise to the occasion on every single thing I ask her to do. Sometimes she'll write her numbers back. She's five. Sometimes I'll write her numbers backwards or write 41 instead of 14.

And sometimes it's a mistake. And sometimes she's just not trying and wants attention. And I can tell the difference because I know her just like God knows you. So when you make a mistake because you just made a mistake and you didn't do it on purpose and you're still trying your best God knows verses when you're trying to be good enough for government work.

This is how we use the military bit because it's really not the best. You're not doing your best and I want to always make sure I'm doing my best in my business because my business is for God. This is his business. At the end of the day, I don't own this at all, and neither do you. I don't want you to think that your car belongs to you.

And the house you live in belongs to you. You are just a steward of the things that God has given you. You are nothing, girl. And as soon as you realize you don't own it, you don't have to worry about it. Because that's where I'm at in my life. I don't worry about my business in the fact of I'm worried about money coming in or money coming out.

No, I keep track of it. I do do the things I'm supposed to do for money coming in, but I don't worry about it because at the end of the day, this is God's problem. If God doesn't make this business work, that's on God, because this is God's business. I'm just supposed to do what I can do and the best that I can do, and that's what I'm going to do.

I'm gonna show up every day in my business. I'm going to show up every day doing the things I can do. If I can't do them, I'm going to find another hand or a foot of Jesus to help me with those things, because I can only do what I'm designed to do. And the sooner we realize that, the better off our business will be.

Okay. Okay. Wow, that was so good. So I know that you know somebody that also needs to hear that. So share this episode. Leave a review. And I would love if you could watch my free workshop at Jeanette Peterson dot com slash missing piece. I'll see you guys over on the grams at Jeanette dot Peterson bye

About the Podcast

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Unapologetically Unstoppable
Jeanette Peterson - Kingdom Business Coach & Speaker for Christian Women

About your host

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Jeanette Peterson

Jeanette Peterson is a powerhouse, United States Air Force Veteran, that has been successfully mentoring, empowering, and inspiring women. She helps them turn their businesses into their ministries.

After leaving the military, she had a lot of learning to do. She learned about herself, her gifts, and what she was created for. She knew her next job had to be for God. She knew she had to have the creator of the Universe as her CEO. She prayed and partnered with God.

As a mentor and speaker, Jeanette knows that your divine purpose is unique and only for you. When you walk in purpose you will no longer feel shame or pain, but joy, peace, and love.

It's time to live unapologetically unstoppable!

Jeanette Peterson